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TerraNautika d.o.o. for tourism, business and nautical services, tourist agency
Bank: Raiffeisen Bank IBAN HR542484008-1103375250 .
Agency Licence Code: HR-AB-20-090011651.
Juridical Court in Dubrovnik: MBS 090011651
The competent authority whose official supervision is subject to activities of tourist agencies in the performance and provision of tourism services: Ministry of Tourism – Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb Capital: 100.000,00 kn Board member: Sabine Gouhie Operation Manager: Sabine Gouhie in charge and reposnsable for all travel arranegements organized through TerraNautika.
Working Hours: Mon - Fri from 09:00 to 16:00
NOTIFICATION ON THE METHOD OF SUBMITTING CONSUMER COMPLAINTS.
In accordance with Art. Article 10 Paragraph 3 of the Consumer Protection Act (Narodne novine, No. 41/14) informing consumers that complaints about their dissatisfaction with the purchased product or offered service can be submitted in writing on site at the business premises and the service provider will without delay, in writing, confirm the receipt of the complaint. A written complaint can also be sent within 8 days by post to the following address:
TerraNautika d.o.o. Antuna Barca 10, 20000 Dubrovnik, Croatia by e-mail: firstname.lastname@example.org or by fax: +385 (0) 20 438176
The reply to the written complaint of the consumer will be provided in writing no later than 15 days after the receipt of the complaint. We kindly ask you to give us your name, last name and contact address for your reply to your complaint.