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TerraNautika d.o.o. for tourism, business and nautical services, tourist agency
Antuna Barca 10, 20000 Dubrovnik, Hrvatska
Bank: Raiffeisen Bank d.d., Petrinjska 59, 10 000 Zagreb, Croatia
IBAN: HR542484008-1103375250 | SWIFT: RZBHHR2X
Agency Licence Code: HR-AB-20-090011651 | VAT: HR08781155642
Juridical Court in Dubrovnik: MBS 090011651
The competent authority whose official supervision is subject to activities of tourist agencies in the performance and provision of tourism services: Ministry of Tourism – Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb
Capital: 100.000,00 kn
Board member: Sabine Gouhie
Operation Manager: Sabine Gouhie in charge and responsible for all travel arrangements organized through Terranautika
Tel: +385 20 438 177
Fax: +385 20 438 176
Working Hours: Mon - Fri from 08:00 to 16:00
Allianz Zagreb d.d.
Heinzelova 70, 10000 Zagreb
Toll free number: 0800 5000
Bank account: 2360000-1101375001 opened in Zagrebacka banka, Trg bana Josipa Jelacica 1, Zagreb
Juridical Court in Zagreb: MBS 080004103, OIB 23759810849
NOTIFICATION ON THE METHOD OF SUBMITTING CONSUMER COMPLAINTS.
In accordance with Art. Article 10 Paragraph 3 of the Consumer Protection Act (Narodne novine, No. 41/14) informing consumers that complaints about their dissatisfaction with the purchased product or offered service can be submitted in writing on site at the business premises and the service provider will without delay, in writing, confirm the receipt of the complaint. A written complaint can also be sent within 8 days by post to the following address:
TerraNautika d.o.o. Antuna Barca 10, 20000 Dubrovnik, Croatia by e-mail: firstname.lastname@example.org or by fax: +385 (0) 20 438176
The reply to the written complaint of the consumer will be provided in writing no later than 15 days after the receipt of the complaint. We kindly ask you to give us your name, last name and contact address for your reply to your complaint.