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    Our Offices

    MONTENEGRO OFFICE

    Tivat, Montenegro
    Kalimanjska bb
    Tel: +382 (0)67 204 444
    Email: info@terranautika.me

    Our Team

    DIRECTOR & FOUNDER

    Team Croatia

    Nikolina Butijer Assistant to Director +385916225692 assistant@terranautika.hr

    Team Montenegro

    Representative in France

    Representative in Germany & Austria

    Representative in Benelux

    Company Info

    TerraNautika d.o.o. for tourism, business and nautical services, tourist agency
    Antuna Barca 10, 20000 Dubrovnik, Hrvatska
    OIB: 08781155642
    Bank: Raiffeisen Bank d.d., Petrinjska 59, 10 000 Zagreb, Croatia
    IBAN: HR542484008-1103375250 | SWIFT: RZBHHR2X
    Agency Licence Code: HR-AB-20-090011651 | VAT: HR08781155642
    Juridical Court in Dubrovnik: MBS 090011651

    The competent authority whose official supervision is subject to activities of tourist agencies in the performance and provision of tourism services: Ministry of Tourism – Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb
    Capital: 100.000,00 kn
    Board member: Sabine Gouhie
    Operation Manager: Sabine Gouhie in charge and responsible for all travel arrangements organized through Terranautika

    Tel: +385 20 438 177
    Fax: +385 20 438 176
    Email: info@terranautika.hr
    Working Hours: Mon - Fri from 09:00 to 13:00

    Adriatic Osiguranje d.d.
    Listopadska 2, 10000 Zagreb
    www.adriatic-osiguranje.hr

    NOTIFICATION ON THE METHOD OF SUBMITTING CONSUMER COMPLAINTS.

    In accordance with Art. Article 10 Paragraph 3 of the Consumer Protection Act (Narodne novine, No. 41/14) informing consumers that complaints about their dissatisfaction with the purchased product or offered service can be submitted in writing on site at the business premises and the service provider will without delay, in writing, confirm the receipt of the complaint. A written complaint can also be sent within 8 days by post to the following address:

    TerraNautika d.o.o. Antuna Barca 10, 20000 Dubrovnik, Croatia by e-mail: info@terranautika.hr or by fax: +385 (0) 20 438176

    The reply to the written complaint of the consumer will be provided in writing no later than 15 days after the receipt of the complaint. We kindly ask you to give us your name, last name and contact address for your reply to your complaint.

    © 2021 TERRANAUTIKA. ALL RIGHTS RESERVED